How to Spot Fake Profiles and Impersonators

This guide is intended as general information for adults. Individual circumstances and applicable rules can differ. Take time to make informed decisions, protect your privacy and seek qualified independent advice where appropriate.

Watch for inconsistencies

Different names, locations, contact details or payment recipients across messages can be warning signs. Be cautious when someone claims a profile is genuine but cannot explain why the details differ.

Be alert to copied images

Images may be reused without permission. Reverse image search can sometimes reveal duplicates, but a match is not conclusive proof of identity and no match does not prove authenticity. Ask questions through the official channel instead of making assumptions.

Verify contact details independently

Do not use a phone number or payment link supplied only by an unexpected message. Visit the official website yourself and use the contact details published there. Be wary of lookalike domains and social accounts with subtle spelling changes.

Do not send more money under pressure

Urgent threats, escalating fees, blackmail or claims that another payment is required to unlock a refund are serious warning signs. Stop, preserve the messages and contact your bank if money has been sent.