This guide is intended as general information for adults. Individual circumstances and applicable rules can differ. Take time to make informed decisions, protect your privacy and seek qualified independent advice where appropriate.

Consent is specific and ongoing

Agreement to communicate or make a booking does not imply agreement to anything beyond what has been clearly discussed. Consent can be withdrawn at any time, including after an arrangement has been made.

Respect a no

A refusal should be accepted without pressure, repeated requests, threats or attempts to negotiate around the boundary. A person does not owe an explanation for declining.

Avoid assumptions

Do not infer consent from clothing, photographs, advertising, previous interactions or payment. Ask respectfully when something is unclear and stop if the answer is no or uncertain.

Treat everyone as a person

Use courteous language, respect privacy and communicate changes honestly. Harassment, coercion, recording without permission and sharing private information are unacceptable.

Explore further

More clients guides

Browse the dedicated clients library for related information, or return to the full guide collection.

Browse Clients guides All guides